Solution Dynamics Unveils GenComm AI, Revolutionising Global Customer Communications

Solution Dynamics Limited (NZX: SDL), a New Zealand-based global business, is launching its AI-powered customer communication solution GenComm AI, designed to transform the way organisations communicate with their customers in multiple languages.

The GenComm AI platform enables businesses, governments, and charities to efficiently and cost-effectively connect with their audiences in their preferred language. Through advanced AI-driven translation technology, GenComm AI offers organisations cost savings of up to 80 per cent compared to traditional manual translation methods. The platform provides a solution to the growing need for accessible and compliant communication with Limited English Proficiency (LEP) audiences, addressing regulatory requirements while improving customer experience.

AI with Real Impact

 “AI has captured the imagination of organisations around the world, yet many are still searching for applications that deliver real, measurable impact,” says Patrick Brand, CEO of Solution Dynamics. “With GenComm AI, we’re empowering governments, businesses, and charities to overcome the barriers of language accessibility. Whether it’s ensuring compliance with regulations or improving customer engagement, our platform simplifies multilingual communication while reducing costs.”

Key Features of GenComm AI Include:

• Create and Translate: Streamlines the creation of multilingual communications and offers instant translations in over 130 languages, ensuring consistent and accurate messaging across all platforms
• Proprietary Intelligent Content Hub, ADAM: Enables seamless integration of legacy systems with AI solutions, ensuring data protection, document context, and workflow approvals while maintaining quality assurance
• Single-instance Translation: Translates content once, no matter how often it’s reused across different channels, reducing inconsistencies and translation costs
• Significant Cost Savings: By reducing reliance on manual translations, the platform offers up to 80 per cent in cost savings, making it a game-changer for organisations needing to communicate at scale.

Global Reach based on New Zealand Innovation

 With over 65 per cent of its revenue generated internationally, Solution Dynamics’ latest innovation is positioned to meet demand for efficient multilingual communications, already serving high-profile global and local clients such as World Vision and Watercare respectively.

Despite its global reach, Solution Dynamics continues to innovate from its New Zealand headquarters. The company uses the local market as a testing ground for new ideas, before taking them global – proving that New Zealand businesses can lead on the world stage.