AI-POWERED. CCM & CX Experts.
Revolutionise
Next-Gen Customer Communications and Language Translations
with GenComm AI™
We make it easy to leverage AI to enable effortless connections at scale with customers and sponsors across governments, NGOs, and businesses, in their preferred language.
Solution Dynamics’s generative communications AI helps streamline your customer communications workflow, connect to customers in their preferred language while maintaining your brand voice, compliance standards, and messaging consistency across all channels.
Our initiative to help solve your nonprofit customer communications challenges while reinvesting a portion of our profits into communities in need. Transform supporter communications process and channel delivery at scale across a secure environment with our CCM as a Service. Saving you time and cost.
Our secure, scalable and configurable MACH architecture of our CCM platform is designed to meet and manage your customer communication needs, scale with your growth, seamlessly integrate into your existing CRM/ERP systems.
Digital First.
CCM & CX Experts.
Transform disjointed communications processing into connected customer experience management.
Create unified customer experience across email, SMS and printed mail through a single self-service SaaS platform
Print Mail
Mail management solutions for every communication you send from across your business – marketing, finance, compliance
Multichannel Communications
Build and optimise personalised digital and print communications from anywhere to everywhere
Creative Services
Infuse your communications with our pre-designed templates for print and digital, product UX & UI and web design services
Digital Comms
Turn data into easily readable customer communications through a single secure development platform, featuring end-to-end encryption and stringent data protection protocols
Integration Services
Simplify and automate your comms process in-house with easy integration – Print API, Email API and SMS API
The world’s largest enterprises and nonprofits trust Solution Dynamics to manage their digital and print customer communications
Solution Dynamics is at the forefront of transforming global customer communications. We specialise in providing tailored and scalable Customer Communications Management (CCM) solutions for charities, NGOs and businesses, ensuring that every customer communication is personalised and impactful.
Our mission is to enhance the way organisations connect with their audiences, fostering stronger relationships and driving down costs.
Big 4 global services firm
Chose Solution Dynamics to deliver customer communications for a leading global credit card provider in India. This improved delivery speed for important notices and cut mailing costs.
Top 3 international NGO
Reduced costs by $millions in printing and mailing and saved 10,000 staff hours using Solution Dynamics’ platform for hybrid mail donor communications across 187 countries.
Major water utility
Transformed their billing and debt omnichannel communications management through SDL’s CCM solutions, resulting in a 60% cost reduction and improved collection time.
Global communications technology company
Leveraged SDL to modernise their client-facing software, workflow, and print/mail partners for an on-demand integrated CCM solution for customers in US, UK, France, and Japan.
Leading global dental practice software provider
Utilised Solution Dynamics’ platform for all multichannel communication to their customers in UK, US, and NZ, growing millions in additional practice revenue.
Top 3 global cybersecurity management firm
Chose Solution Dynamics for cyber breach notifications in the US, Canada, UK, and Australia, reducing legal exposure and cutting costs by 30%.
What our clients say
Solution Dynamics provides a complete end-to-end management of our global nonprofit communications that removes the complexity of managing multiple vendors, generates cost and time savings, and increases income through supporter experience enhancements.
Solution Dynamics understands our needs where we are bound by legislation and the demands it entails. Our desire and need for a high quality service and product, along with ensuring our communications are delivered successfully to our ratepayers within rating legislation timeframes is always achieved by SDL.
We feel SDL’s values align with our teams values in that they aim for excellent service and a polished product.
We also love the fact that senior management at SDL are constantly wanting to improve their services to us, always on the lookout for ways we can improve and deliver high quality communications to our ratepayers at the lowest cost possible. The doors are always open where we feel we have an excellent relationship with the senior management at SDL. The key account managers provided to us are always to a high standard of service.