Our Approach

Keeping up with communication expectations

Our approach to streamlining customer communications is unique and designed to help you keep up with your customer communication and service expectations and make digital transformation and enabler of future business success.

It offers companies more flexibility, is capable of filling any technology gaps, delivering immediate improvements across processes and systems and a faster ROI.

Sprint-size implementations for a rapid ROI

We break our proven solution platforms into smaller, API-driven, cloud-based applications, which are faster, easier and more cost-effective to implement. Businesses can choose from these flexible, sprint-size communications’ delivery applications, to reap the benefits of those that will have the biggest and most immediate impact.

Plus, because these sprint-size applications are already transforming the efficiency and effectiveness of customer communications delivery across companies we work with around the world, businesses have the added peace of mind that they are already proven.

This unique approach is about helping businesses to keep up with their customer communication and service expectations. And as a result, delivering faster tangible business benefits for a rapid ROI.

Streamlining communications delivery – one sprint at a time

We break our proven solution platforms into smaller, API-driven, cloudbased applications, which are faster, easier and more cost effective to implement and for swift deployment. Plus, are capable of delivering a rapid ROI – process and systems improvements, time and cost savings.

Our proven sprint-sized customer communications delivery applications include:

  • Communication content generation workflows
  • Database driven content and publishing workflows
  • Web2Mail – Global postal and email
  • Web2Print – Global print solutions
  • Web2SMS – Global SMS integration
  • Digital mailbox
  • Ecommerce optimisation (PIM)
  • Communications campaign management
  • Call Tracking
  • Transactional Hybrid Mail

A solutions based improvement approach

With a focus on helping businesses operate with more strategic efficiency and agility, we use a proven iterative process, systems, software application methodology to achieve a solutions-based approach to streamline customer communications delivery.

Our approach involves a simple three step process for systematic success.

  1. Define
  2. Develop
  3. Deploy

This allows even large organisations to see a faster ROI, giving them confidence to move on to the next area of improvement. Plus, using digital transformation as an enabler of future business success and to stay ahead of the technology S-curve.

A solutions based improvement approach

Rapidly evolving technology, changing expectations, and a myriad of delivery options make communicating with your customers much more complex than it used to be. We can work with you to define your challenges, develop options for reducing complexity, plus achieve process and systems improvements using digital workflows and omnichannel deliveries.  All focused on streamlining your customer communications management and optimising your omnichannel delivery needs.

Our approach involves a simple three step process for systematic success:


The investigation phase, where we work with your team to understand your customer communications delivery challenges, needs, processes and systems. We then identify areas for improvement and prioritise them.


When design thinking and IT application methodology come together with a workable solution. Whether it be utilising one of our proven sprint-ready applications or a standalone customisable solution, we provide you with a full benefits/cost analysis and develop an agreed implementation plan.


Where we work with your team to implement and support them through the assimilation of your new systems. Post implementation, we work collaboratively with your team to find ways to improve your communications delivery further.